FAQs

This page captures some of the most frequently asked questions (FAQs) that we receive at South Coast Embroidery.

Have a question about your order? browse this page.

shop questions

How much does it cost to add my logo to a product?

The price of every product already includes one printed or embroidered logo. Add additional logos or text using the customiser tool and it will calculate the exact price for you.

Why is the minimum order 8 items?

Our industrial machinary runs multiple items at a time, all processes have been set up to complement this for maximum efficiency so the minimum order is 8 items. To start receiving bulk discounts, order 16 or more of a product.

What if a size I need isn't available in the shop?

Some products and even colours come with more size options than others, if you can't find exactly what you need then get in touch and we will be able to source it for you.

I have a product code from a previous order, but I can't see it on the website, what should I do?

The products available in the shop are regularly updated, occasionally some lines may get superseded. If you can't see what you need, use the contact us form and we will endeavour to source it for you.

What's the difference between economy and premium economy products?

Economy products are good quality, basic items at a low cost. If you're on a tight budget, the economy range could work well for you. However, if your budget can stretch further, the premium economy products are 'better than basic', the stitching, fabric feel and fit have all been upgraded giving a noticeable confidence boost for the wearer.

If budget is tight, consider a white garment, opt for a single position of branding and increase product quantity to benefit from the bulk discounts.

order questions

I need to order some items in a hurry, what's the quickest they can be ready?

Standard dispatch is 5 working days from approval, however we offer an 'Express 72 hour dispatch' which is available at checkout for orders up to 50 items and costs a flat rate of £75.

I would like to order 4 hoodies and 4 t-shirts with the same design, but the customiser tool only allows me to add quantities of 8 of each product to my cart. What should I do?

We understand that this might happen so we can manually override the order for you. Log in or register an account then design the product and add 8 of each to your cart, send us a note to say which sizes you want and we will adjust it for you.

What happens once I place my order? Do I need to do anything else?

No your job is done, we will check the artwork to ensure the logo and design is a useable format/quality before going ahead. If there are any issues, we will get in touch.

If your design is to be embroidered, we will send an image of the embroidery to check and approve before embroidering your products on our machine.

What is the digitisation cost for?

Digitisation is the process to convert an image into an embroidery machine file, we pay a digitising company to do this for us. Once digitised we will send an image of the embroidery to check and approve before embroidering your products on our machine.

This is a one-off £20 cost per design so it won't be charged again on subsequent orders.

designer questions

What if I don't have a logo available to upload?

You can select a holding image and send your design after checkout.

If you need to make a logo from scratch choose from our free catalogue of designs in the customiser tool to find suitable images then add text above or below.

What does 'remove background' mean in the customiser tool?

Your uploaded logo might be sat on a solid white background, select remove background if you don't want to have the white background included on the garment.

If the design is being embroidered, the background area will increase stitch count and cost.

Why can't I add a print design to a particular product?

Not all products are suitable for printing. Hats, towels and fleeces are an example of materials that are better suited to embroidery. The customiser has been set for the decoration options that are most suitable for each product.

How do I use the Product Designer?

Select your desired location on the product then click 'Add design' or 'Add text' to begin. The first logo you add is included in the price, as you add more branding the unit price will automatically update. If you get stuck at any stage click on ?icon on the bottom right for a detailed help pop-up.

I've set up a design that I don't want to lose but I'm not ready to checkout yet, what should I do?

Great, we want you to checkout when you're ready, so simply click on the 'save' icon in the bottom right of the customise now page and register for a new account or if you're an existing customer, log in. You can then save your design until you're ready to revisit it and checkout.

I want to print larger than/outside of the location box in the customiser, can this be done?

Yes, 'Request a Quote' to upload your image or logo and let us know what you need. We will reply with a visual and price accordingly for you.

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